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Welcome to Would You Like Another?

The goal of the 'Would You Like Another?' sales program WYLA is to provide supervisors, managers and trainers with the knowledge, skills and tools to enable their teams to increase their team's coffee sales and in the next 14 days.


In this easy to follow course, you will learn how to design and deliver your own WYLA on the job sales program which will enable your own team’s to increase coffee sales and encourage customer loyalty.

How it works

Design and deliver your own on the job WYLA sales program in 3 steps


The WYLA Model

The foundation principle of the ‘Would You Like Another?’ or ‘WYLA’ sales program is:  

 


This step by steps sales program has been designed and written with this principle in mind. 

By following each step of the program, you will be able to: 

Increase

  • Sales and Revenue
  • Customer loyalty
  • Quality of production and service against your standards
  • Employee Efficiency
  • Employee engagement


Decrease

  • Customer Complaints
  • ‘Give aways’ and free items for service issues
  • Cost of production
  • Wastage
Watch Intro Video

What You Get

We have done the majority of work for you so you can focus on what is important

  • Step by Step Program

    WYLA has been designed as a simple to follow step by step program.

  • Instruction Videos

    Learn about each step of the program by watching our short and simple instructional videos.

  • Editable PDF's

    Design your own WYLA sales program to meet your business needs with our editable PDFS.

  • Save Time and Effort

    We know you are busy, this is why we have prefilled many of the activities for you, all you need to do is edit the documents to suit your needs.

  • Train On The Job

    Deliver your own WYLA Sales program to your team on the job during their usual business activities.

Return On Investment

How much extra revenue could your team make?

Using our easy to follow step by step program you can consistently increase your teams coffee sales.  The following image shows the potential extra revenue a team of 10 employees could make per week.

These results are an example of the potential revenue your team can make over a week.  Based on a sale price of $4.00 per coffee.  

Who is the program for?

The WYLA Sales program is ideal for

  • Bars, cafes and restaurants who sell coffee

  • Managers and trainers who are committed to delivering their own WYLA program to their team

  • Manages & trainers who can commit up to 2 hours online to prepare the program and then at least 10 - 20 minutes per day to deliver the program to their team.

Course curriculum

  • 1

    WELCOME TO WYLA

  • 2

    PROGRAM OVERVIEW

  • 3

    WYLA ADMIN

    • Create Your WYLA Computer Folders

    • Manage the Editable PDF Templates
  • 4

    PREPARE THE PROGRAM

    • Prepare the Program

  • 5

    STEP 1 - Identify The Sales Target

    • STEP 1 - Identify Your Daily Sales Target

    • 1.2 Write Your Monthly Sales Target

    • 1.3 Identify Employee Activities

    • ACTIVITY – Set The Sales Target
  • 6

    STEP 2 - Identify Your Standards Of Service

    • STEP 2 - Identify Standards of Service

    • 2.1 Work Instruction Design

    • 16. Write Your Production Target

    • ACTIVITY - Write Your Coffee Work Instructions
  • 7

    STEP 3 – Create A Competency Test

    • STEP 3 - Create A Competency Test

    • 3.1 Create A Knowledge Quiz

    • ACTIVITY – Create Your Quiz & Answer Sheet

    • 3.2 Create A Skill Test

    • 3.3 Manage Multiple Drinks

    • ACTIVITY – Create A Skills Test Checklist
  • 8

    STEP 4 - Create A Sales Scorecard

    • 4.1 Create A Sales Scorecard
  • 9

    STEP 5 – Identify Recognition & Reward

    • 5.1 Identify Recognition & Reward
  • 10

    STEP 6 – Create A Weekly Communication Template

    • 6.1 Create a Communication Template
  • 11

    DELIVER THE PROGRAM

    • 7.1 The Weekly Delivered Schedule

    • 7.2 Print & Display the WYLA Documents

    • 7.3 Communicate The Program To The Team

    • 7.4 Complete A Knowledge Quiz

    • 7.5 Conduct A Skills Test

    • 7.6 Fill in the Sales Scorecard
  • 12

    REVIEW THE PROGRAM

    • 8.1 Review The Program

    • 8.2 Recognise The Team
  • 13

    END OF THE PROGRAM

    • Wrap Up

    • We Want Your Feedback