About me
My name is Ian Johnstone, I have been working in the Hospitality & Customer Services industries for over 2 decades in Australia, the United Kingdom and the United Arab Emirates. Over this time I have worked as a Workplace Trainer, and Sales & Service Training Consultant for 4 & 5-star hotels, restaurants, bars and cafes.
I have also worked in learning & development in a variety of other industries such as leisure and fitness management, Heavy Vehicle Transport, the UK's National Health Service (NHS) and in IT management.
Overall I have a pretty diverse experience, working in L&D for a variety of industries. On this journey, I have experienced the good, the bad and the ugly of workplace training.
Based on these experiences I have developed a range of training tools and resources that I use when I work with my clients, and I want to be able to share them with you.
When I am not working on my training site Train the Workplace I am running my small training consultancy called Profitable Employee.
